Variation of this issue:
- Automatic tracking isn't working
- Tracking isn't working
NOTE: This article is for the app recording your data, but incorrectly. If the issue you're running into is that the app isn't recording your ride at all, please refer to this article.
If the Lumos Helmet smartphone app isn't showing your tracking data correctly, but it has been recorded, please let our developer team know.
Please send us an email to firstname.lastname@example.org with Subject Line as "App Tracking Data Error-- [Phone Model Number], [OS version], [App Version]"
Please also include:
- A screenshot of the wrong record
- A brief description of what the error was.
Subject: App Tracking Data Error - iPhone 6, iOS 11.4, Lumos 2.3 (4)
[Screenshot of error]
The time was supposed to have started from 2pm, but it says it started from 5am!