If you've received a helmet with one or more defective LED within 30 days of its arrival, we can send you a replacement.
If your helmet is within the warranty period but beyond the 30 days period, you must contact us at email@example.com to open your case via email. You will need to send in the helmet at your cost for us to either fix or replace your helmet. Lumos will ship back a helmet to you at our cost. This process may take up to 6 to 8 weeks.
To claim a replacement within 30 days, please email us with:
- A photo of your helmet with the broken LED. Be sure to include your name in a piece of paper with your name in the photo so we can prove that it is yours.
- Your order number (e.g. US#1234) or a copy of the receipt.
Please note that our warranty only covers our official channels of lumoshelmet.co or on our Amazon page. If you've bought it from an Authorized Retailer, you must bring up your warranty case with them.
- Burnt LED / burnt LEDs / burnt led / burnt leds
- LED burnt