Variations of this issue:
- The Apple Watch isn't working
- The turn signals aren't working with the Apple Watch
- The turn signals are going off randomly with my Apple Watch
- The turn signals are not going off at all despite me pairing it with my Apple Watch
If your Apple Watch isn't working properly with your helmet's, there's a few things you should check in order to troubleshoot.
1) Is your Apple Watch and helmet paired together?
You first need to download the Lumos Helmet app on your Apple Watch. Please see how to do this here. You can also do this by going on your App then going to Settings > Watch App Setup and following the instructions there.
2) Are you calibrating correctly?
We highly recommend you to watch this video to see how the calibration process works.
Some useful notes to consider:
- During the calibration, you'll need to note the exact position of how your calibrate. For example if you extend your arm for a turn signal, it matters whether your palms are facing up, down, or forward. When you activate, be sure to have your position fairly exact to as when you calibrate it.
- During calibration, between motions, be sure to put your hand back in riding position -- or as close as possible. Sit on your bike seat, grasp your handlebars, lean forward if you usually actually lean forward when you're riding. This is your riding position.
- By 'shaking' your wrist to turn it off, we mean rotating it back and forth, not unlike if you were checking your watch several times fast.
Assuming you wear your Watch on your left hand:
If your wrists are mostly facing up in riding position like the image below:
We recommend that your left turn signals have your palms facing forward (Watch facing back).
If your wrists are mostly facing the side in riding position like the image below:
we recommend your left turn signals should have your palms facing down (Watch facing up).
This gives an additional dimension of difference from your usual riding position the Watch can recognize and minimizes the chance of accidentally triggering a turn signal.
To recalibrate, simply click the top right button on your Lumos Helmet Watch app -- it should look like a target/aiming circle.
Note from the engineers:
This is a more detailed explanation of how the Apple Watch Lumos App works - as we refine our code, some of these may be tweaked, but we hope this helps you get the most accuracy out of the current version.
The Watch recognizes a gesture only by the difference in orientation between your Riding Position and your Left or Right gesture. By orientation we mean how it is positioned along all 3 axes.
During calibration, we capture the 3 final orientations: riding position, left gesture, and right gesture. We cannot overemphasize the importance of being precise with these poses. E.g. standing vs sitting on a bike seat can make a pretty big difference to the angle of the Watch face.
It also helps to choose left/right gestures that are distinct enough from the riding position.
We understand how hard it is to be consistently precise with our gestures. We are constantly weighing this against loosening the requirements, which may lead to fray movements setting off the turn signals. Cycling is, after all, a dynamic activity.
Thanks for your understanding as we work on improving this feature.
3) Is your Apple Watch paired with your iPhone? Is it paired with only one helmet?
Please note that your Apple Watch and iPhone should be paired to the same helmet. The Apple Watch can only be paired to one helmet at a time as well.
If this does not solve your issue, please send us an email over at firstname.lastname@example.org with a detailed description of your case. Preferably, you have a video which clearly shows the issue you're running into.