Warranty Registration FAQ

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    Lombry

    Not all order come with a S/N on the order.

    The S/N of my Lumos Mips is only available on a white sticker placed on the mips, inside the helmet.

    It 'd be good to tell it.

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    Ashlon Hill

    On this page the warranty registration link is broken, page does not exist.  https://lumoshelmetsupport.zendesk.com/hc/en-us/articles/lumoshelmet.co/warranty

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    Lombry

    Ashlon, try this link : https://app.lumoshelmet.com/warranty-registration

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    James Foster

    I spent over an hour trying to register our 2 helmets. The process borders on total ignorance of Customer Service. I own 2 adult helmets, 1 white and 1 black. Purchased through Amazon for my wife and I last week. Please make note in account history. I’ll waste no more time.

    Thanks,

    James Foster

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    Monique

    We're sorry to hear you've tried to register your helmets in vain, James! Our support team will get back to you and if you don't mind we'll be happy to give you a hand with the registration. 

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    Willie M. Harris

    I am not able to register my helmet.  It keep asking for my last name and its not accepting it.  What do I do...

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    Monique

    Hi Willie, we'll send you an email!

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    Alexander Wilson-Goldsmith

    Hello!  I'm also not able to register my helmet - it's not accepting the combination or order number and last name...Could you help please

     

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    Monique

    Hi Alexander, we'll reach out to you and get this sorted! 

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    Alexander Wilson-Goldsmith

    Thanks!  How can I contact you?

     

    My email is awgoldsmith@googlemail.com

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