How to charge your Matrix/Street and remote

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    Edwin Maynard

    My new Lumos Matrix helmet, while charging, does not show the percentage charged on the rear screen.  Instead, the front visor flashes yellow.  Pls advise.

     

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    Monique

    Thank you for your question, Edwin! It sounds like your helmet is in "update mode", and fully updating the firmware of your helmet may solve the issue. Our support team is happy to help you with this and will send you an email with the next steps. 

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    bellina.riccardo

    Hello. The remote of my Street is not charging. I tried through the helmet and directly to the charger. Doesn’t light up anymore. Percentage doesn’t increase neither. The helmet charges fine.

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    Monique

    Hi Bellina, thank you for reaching out to us! We'll be happy to look into this for you. Please drop us an email at support@lumoshelmet.co with a short video clearly showing the issue, so we can provide you the next steps. Thank you!

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    Joey Shelley

    I just got the Lumos Ultra and the remote for automatic braking, and I had a really hard time finding this information, and also had a hard time getting the charging cable into the device.

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    Monique

    Hi Joey, thank you for letting us know about this. Your feedback helps us get better! Did you find the card we included in the Ultra box that leads to this website with user guides: https://ultra.lumoshelmet.co? It's in the little envelope. If you would have any questions, feel free to write us at support@lumoshelmet.co.

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