This issue is our highest priority, and although we have tried several possible solutions we have not yet found a solution stable and reliable enough to implement. The matter remains high on our agenda and we keep working hard to find a fix for this issue.
We have noted that Samsung phones with Android 10 are facing issues with updating the helmet's firmware. When attempting to update the firmware on your helmet the following error message will be prompted: "DFU DEVICE DISCONNECTED".
Our software engineers are looking into this and together with third parties they are working on a fix.
For the time being, we suggest you to use a different phone to update the firmware. An iPhone or any phone on Android 9 and below can be used. After the firmware update you will be able to use the Lumos app on your Samsung phone as usual. This issue does not impact any other features of the app.
We will update this page as soon as we have more information.
Do you face this issue but are you not using a Samsung phone with Android 10? Please email us at email@example.com with the subject line "DFU Device Disconnected - [phone model], [OS version], [Lumos App version]".
Please also include:
- A screenshot of the error if possible
- A quick description of what you've tried and what is not working.