Product Troubleshooting

Helmet

• My helmet won't turn on / off!
• My padding has fallen apart!
• My helmet's battery life is shorter than expected!
• Why aren't the turn signals working?
• An LED is out on my helmet! What can I do?

Remote

• My remote isn't working!

Smartphone App

• I can't update my helmet firmware
• The app didn't record my ride!
• The app didn't record my ride correctly!

Apple Watch

• The Lumos app won't download into my Apple Watch!
• Apple Watch isn't working with my helmet!