Product Troubleshooting

Helmet

• My helmet won't turn on / off!
• My padding has fallen apart!
• My helmet's battery life is shorter than expected!
• Why aren't the turn signals working?
• An LED is out on my helmet! What can I do?

Remote

• My remote isn't working!

Smartphone App

• Can I pair one Lumos helmet with more than one smartphone?
• Do I need an account to use the Lumos app?
• Can I turn off the front and rear lights on the Lumos and use the turn signals only?
• Can I change the beeping of the helmet?
• How to read the battery level using the Lumos app.
• I can't update my helmet firmware

See all 8 articles

Apple Watch

• The Lumos app won't download into my Apple Watch!
• Apple Watch isn't working with my helmet!